BetMGM vs DraftKings: Which Sportsbook Is Better for the Bettor?
BetMGM launched its online betting platform in 2019, rooted in a partnership between industry giants MGM Resorts International and Entain plc. It operates across 20 states and Puerto Rico, extending its reach to Ontario, Canada, showcasing a diverse sportsbook through various platforms including iOS, Android, and desktop. BetMGM offers a welcoming bonus of up to $1,500 back in Bonus Bets, catering to a wide audience with a minimum deposit of $10 and offering numerous payment methods for user convenience.
DraftKings, transitioning from a daily fantasy sports platform in 2012 to a comprehensive sportsbook post-2018, is listed on the Nasdaq with its main operations in Boston. The platform offers its services in numerous U.S. states and Ontario, Canada, providing a welcome bonus of $150 in Bonus Bets for a minimal initial bet of $5. DraftKings emphasizes user accessibility with its wide array of payment options and a relatively swift withdrawal process across both mobile and desktop interfaces.
Key Stats & Features Comparison
Feature | BetMGM | DraftKings |
Welcome Bonus | Bet $5 Get $150 in Bonus Bets | Get $150 in Bonus Bets |
Mobile Apps (iOS/Android) | Yes | Yes |
Appstore Rating | 4.8/5 | 4.7/5 |
Google Play Rating | 4.1/5 | 4.6/5 |
Legal States | 23 | 23 |
Live Betting | Yes | Yes |
Live Streaming | Yes | Yes |
Payout Speed | 1-5 Days | 1-5 Days |
Rewards Program | BetMGM Rewards | Dynasty Rewards |
Sportsbook Review | BetMGM Sportsbook Review | DraftKings Sportsbook Review |
Great Rewards Program
What Users Say About Their Overall Experience at BetMGM
BetMGM Sportsbook presents a mix of user opinions, ranging from appreciation for its bonuses and betting options to critiques about technical issues and customer support.
Bonuses & Promotions
About 60% of users are happy with the bonuses and promotions, citing their generosity as a key attraction. However, 40% encounter issues, like not receiving promised bonuses or facing technical glitches. The sportsbook’s customer service, often deemed slow and unhelpful, adds to the frustration.
Payments & Withdrawals
While 40% of users praise the sportsbook for quick payouts and smooth depositing, 60% struggle with technical errors during withdrawals, leading to some accusations of fraudulent activity. Concerns are also raised about the default high bet settings.
Odds & Pricing
Many users value the competitive odds and diverse betting options, but technical problems like mobile app crashes and changing odds are drawbacks. Some users find the odds less competitive than other sportsbooks.
Market Coverage
The sportsbook is lauded for its broad market coverage and customizable parlays, but limitations in betting options for certain sports and events are noted. Technical errors and geolocation issues also mar the betting experience.
Support
The majority report negative experiences with customer support, citing unresponsive and ineffective assistance. Problems with account verification are frequent, though a small group of users commend the support team's responsiveness and effectiveness.
Great Choice for NFL & NBA
What Users Say About Their Overall Experience at DraftKings
DraftKings Sportsbook has mixed feedback from its users. This summary sheds light on their perspectives across various aspects of the sportsbook, such as functionality, payments & withdrawals, market coverage, support, and bonuses.
Functionality & User Experience
The sportsbook is praised for its diverse betting options and user-friendly interface, enhancing the overall betting experience. However, it faces criticism for performance issues like slow loading times, frequent freezing, and unreliable live betting features. The sportsbook's geolocation functionality also causes problems, leading to account lockouts and bet placement issues.
Payments & Withdrawals
DraftKings is commended for its quick deposit process. Yet, users express dissatisfaction with the withdrawal process, citing delays and difficulties in accessing their winnings, which taints the cashiering experience.
Market Coverage
The sportsbook offers a wide range of betting options, indicating extensive market coverage. This variety is likely appreciated by users, although some may desire more betting options or coverage for specific sports and events.
Support
Customer support at DraftKings is a major area of user discontent. Slow response times and ineffective problem resolution contribute to negative feedback. Issues with account restrictions and complications in the withdrawal process are frequent user complaints.
Bonuses & Promotions
The bonus bets and promotions are a highlight, with users enjoying the added value they offer. However, some users face challenges in claiming these bonuses, leading to mixed feelings about the promotional offers.
Whose Bonuses are Better?
Bonuses play a crucial role in the betting experience. Whether through welcome offers, loyalty rewards, and unique promotions, these are the ways that BetMGM and DraftKings bring in new users and retain existing ones. We’ve listed all of the available bonuses across both of these sportsbooks so you can see the whole picture.
BetMGM Bonuses
BetMGM CO: Refer-A-Friend Bonus
BetMGM CO: Up To $1500 In Bonus Bets
BetMGM NJ: Up To $1500 In Bonus Bets
BetMGM Bet $5 Get $150 in Bonus Bets
BetMGM Rewards
What Users Say About BetMGM's Bonuses
After analyzing the reviews, it's clear that the sports betting app's bonuses and promotions have received mixed feedback from users. On the positive side, around 60% of users appreciate the bonuses and promotions offered by the app. They find the free bets, deposit matches, and other rewards to be generous and a major draw to the app. Some users have even mentioned that these promotions have led to significant winnings, enhancing their overall betting experience. However, around 40% of users have reported issues with the bonuses and promotions. A common complaint is about not receiving the promised bonuses despite meeting the required conditions. Some users have also experienced technical glitches when trying to claim their bonuses, leading to frustration and disappointment. Furthermore, the app's customer service response to these issues has been criticized. Many users have found the support unhelpful and slow to respond, exacerbating their dissatisfaction. In conclusion, while the app's bonuses and promotions are generally appreciated, there are significant issues with the delivery and customer service that need to be addressed. The app needs to ensure that the promised bonuses are delivered seamlessly and that customer service is responsive and effective in resolving any issues.
DraftKings Bonuses
DraftKings Dynasty Rewards
DraftKings Refer-a-Friend
What Users Say About DraftKings Bonuses
After analyzing the reviews, it's clear that users have a mixed experience with the bonuses and promotions offered by the sports betting app. On the positive side, approximately 40% of users appreciate the variety and frequency of the promotions, highlighting the daily boosts, sign-up bonuses, and rewards for new players. They find these incentives attractive and beneficial, with some users even mentioning specific successful betting experiences due to these bonuses.However, a significant number of users (around 60%) express dissatisfaction with the app's performance, particularly in relation to bonuses and promotions. They report issues with the app's speed and stability, which often leads to difficulties in claiming bonuses and promotions. Some users mention that the app freezes or crashes, especially when they are about to win a bonus or during peak betting times. A few users also complain about the app's customer service, stating that their complaints about these issues are often ignored or not resolved satisfactorily. Some users also mention that they have been unable to redeem their rewards or that the rewards system is not as beneficial as it initially seems. In conclusion, while the app's bonuses and promotions are generally appreciated, the technical issues and customer service problems significantly impact the user experience. The app's developers may need to address these issues to improve user satisfaction.
Mobile Apps Comparison
The iOS and Android mobile apps for BetMGM and DraftKings both offer robust functionality and user-friendly interfaces, catering to a broad spectrum of bettors. Users appreciate the intuitive navigation, comprehensive betting markets, and the ease of managing accounts directly from their smartphones. Both apps receive praise for their reliability and the smooth experience they provide, from placing bets to withdrawing winnings. Ultimately, the choice between BetMGM and DraftKings' mobile apps may come down to personal preference for specific app features or the availability of certain bets and games.
- BetMGM iOS betting app: 4.5/5 stars from 3.5k ratings in the App Store
- BetMGM Android betting app: 4.2/5 stars from 27.4K reviews in the Play Store
- The DraftKings iOS betting app: 4.8/5 stars from 682.9K reviews in the App Store
- DraftKings Android betting app: 4.6/5 stars from 136K reviews in the Play Store
Great Rewards Program
What Users Say About BetMGM's App
Apologies for the confusion, but without specific reviews to analyze, I'm unable to provide an average review. Please provide the reviews for me to analyze and create an average review.
Great Choice for NFL & NBA
What Users Say About DraftKing's App
The sports betting app has received a mixed bag of reviews from its users. On the positive side, users have praised the app for its wide range of betting options and the speed of deposit and withdrawal processes. The bonus bets offered by the app have also been well-received, with users appreciating the extra value they provide. The user interface has been commended for its simplicity and ease of navigation, contributing to a generally positive betting experience.However, the app has also been criticized for its performance issues. A significant number of users have reported slow loading times and frequent freezing, which has disrupted their betting activities. The live betting feature, in particular, has been a source of frustration due to its unreliability. The app's geolocation feature has also been problematic, with users experiencing account lockouts and difficulties in placing bets due to inaccurate location data.Customer service has been another area of concern. Users have reported slow response times and difficulties in resolving issues, which has led to dissatisfaction. There have also been complaints about account restrictions and challenges in withdrawing winnings.In terms of user experience, the app's design and usability have been a point of contention. While some users find the app easy to use, others have criticized its design as unintuitive. The app's bonus offers and promotions have also been a source of frustration for some users, who have reported difficulties in claiming these bonuses.In conclusion, while the sports betting app has several strong features, it also has significant areas for improvement. Addressing the performance issues, improving customer service, and enhancing the user experience could greatly improve the overall satisfaction of its users.
Leagues Comparison
When comparing the range of leagues offered, BetMGM provides access to over 120 leagues, while DraftKings expands its reach with over 180 leagues. This difference reflects each platform's commitment to catering to a diverse audience, offering a broad spectrum of sports across various global markets. The selection can influence a bettor's choice, depending on their interest in niche or international sports alongside mainstream leagues.
The edge in this category goes to DraftKings with its abundance of national and international leagues available.
BetMGM's Leagues
User Reviews for BetMGM's Leagues
The reviews indicate a mixed bag of experiences with the sports betting app's market coverage. A significant number of users laud the app for its extensive range of betting options, competitive odds, and the ability to customize parlays. The app's unique bets and bonuses also receive positive feedback from a portion of the users.However, there are several areas that users believe need improvement. The app's slow loading speed is a common complaint, particularly impacting the live betting experience. Some users also express dissatisfaction with the limited betting options for certain sports and events, compared to other sportsbooks. The app's inability to handle specific types of bets, such as teasers and same game parlays, is another area of concern.Technical issues also feature prominently in the reviews, with users reporting errors that prevent bets from going through and issues with the app's geolocation technology. The customer service is another area that receives criticism, with users describing it as either non-existent or unresponsive.In terms of market coverage, some users express a desire for more alternate lines and totals, player prop bets, and more betting options for less popular teams or sports. Some users also express frustration with the app's policies, such as not counting certain types of shots for first basket bets.In conclusion, while the sports betting app is praised for its wide range of betting options and competitive odds, there are several areas that need improvement, particularly in terms of loading speed, technical functionality, customer service, and the variety of betting options.
DraftKings' Leagues
User Reviews for DraftKings Leagues
The reviews indicate a mixed experience with the sports betting app's market coverage. A significant number of users (around 40%) appreciate the wide variety of betting options available on the app, including the ability to bet on a diverse range of sports and games. They also commend the app for its unique features like player tracking, fantasy bets, and the ability to create custom bets. However, about 30% of users express dissatisfaction with the app's performance, citing frequent crashes, lagging, and slow loading times. These technical issues seem to particularly affect live betting, with some users reporting that the app often suspends picks during live games, making it difficult to place bets in real-time.Around 20% of users criticize the app's market coverage, stating that it lacks betting options for certain sports and leagues, particularly international ones. They suggest that the app should expand its market coverage to include more leagues and tournaments.A small number of users (about 10%) express concerns about the app's fairness and transparency, alleging that it sometimes fails to pay out on winning bets or displays incorrect information about bets.In terms of bonuses, around half of the users appreciate the app's bonus features and promotions, including sign-up bonuses and daily promos. However, some users complain about not receiving the advertised bonuses or finding it difficult to claim their bonus winnings.Overall, while the app's market coverage is generally well-received for its variety and unique features, improvements could be made in terms of app performance, market coverage expansion, and transparency.
Unique Offerings
BetMGM Additional Features:
- Live Betting: Daily events with a user-friendly interface.
- Live Streaming: Access to stream various sports events.
- Poker: Cash games and daily tournaments available.
- Early Cash Out: Option for selected markets.
- Same-game Parlays: For eligible events, clearly marked.
- Friend Referrals: Bonuses for meeting wagering requirements.
- MGM Rewards: Earn points redeemable for various services.
DraftKings Additional Features:
- Same Game Parlays: Combines multiple wagers within a single event.
- Live Betting: Real-time odds adjustments for ongoing events.
- Player Prop Betting: Bets on individual player performances.
- Early Cash Out: Allows ending bets early for a portion of the potential win.
- Marketplace: Trading platform for collectibles, including NFTs.
- Player-Centric Betting: "Player Pages" for centralized prop betting on individual athletes.
Customer Support Comparison
In evaluating the customer support of BetMGM and DraftKings, we scrutinize their responsiveness, efficiency, and the breadth of assistance provided. This examination reveals how each platform ensures user concerns are promptly and effectively addressed, highlighting live support, resource availability, and social media engagement as pivotal elements of their service frameworks.
BetMGM Customer Support:
- Speed and Effectiveness: Notably quick in addressing concerns, with professional staff available around the clock.
- Live Chat: Offers 24/7 access to support staff with a seamless transition from automated messages to human agents.
- Agent Interaction: Tested through multiple daily sessions, displaying consistent and rapid response times.
- Social Media: Active engagement on various platforms, with a specialized team responding within an average of 90 minutes.
DraftKings Customer Support:
- Support Platform: Extensive resource site with articles and tutorials aiming to preemptively address user questions.
- Speed and Effectiveness: Varied response times were observed, with potential delays during peak hours.
- Social Media: Maintains a responsive Twitter presence, answering direct messages with an average response time of 90 minutes.
Each platform has tailored its customer support to provide timely and effective solutions, with BetMGM focusing on speed and DraftKings on comprehensive self-help resources.
Time (ET) | BetMGM Time to Resolution | DraftKings Time to Resolution |
9:00am | 3 minutes and 25 seconds | 5 minutes and 26 seconds |
12:00am | 3 minutes and 47 seconds | 6 minutes and 11 seconds |
6:00pm | 5 minutes and 50 seconds | 9 minutes and 12 seconds |
10:00pm | 5 minutes and 45 seconds | 10 minutes and 4 seconds |
BetMGM's Customer Support User Reviews
After analyzing the reviews, it is clear that the majority of users have had a negative experience with the sports betting app's support. The most common complaints revolve around poor customer service, with many users reporting unresponsive or unhelpful support staff. Several users also reported issues with account verification, with the support team failing to resolve these issues in a timely manner. Promotional offers, particularly the $200 free bets, were another major point of contention. Many users felt misled as they did not receive the promised bonuses, and attempts to resolve these issues with the support team were largely unsuccessful. A few users also reported issues with the app's functionality, such as glitches and slow loading times, and found the support team unhelpful in resolving these issues. However, it's worth noting that a small number of users had positive experiences with the support team, praising their responsiveness and effectiveness. In conclusion, while there are some positive aspects to the app's support, the overwhelming majority of users have had negative experiences. The support team needs to improve their responsiveness, helpfulness, and ability to resolve issues, particularly those related to account verification and promotional offers.
DraftKings Customer Support User Reviews
After analyzing the reviews, it's clear that the majority of users have had a negative experience with the support provided by the sports betting app. The most common complaints revolve around poor customer service, with many users reporting that their issues were not resolved in a timely manner, if at all. Some users reported that their accounts were locked without explanation, and they received little to no assistance from the support team. Others complained about the lack of responsiveness and the difficulty in reaching a human representative, with most communication being handled through email or automated responses. A few users also mentioned that they had issues with the app itself, such as freezing or lagging, and they felt that the support team was not helpful in resolving these issues. Some users also reported problems with payouts and felt that the support team was not helpful in these instances.However, it's worth noting that there were a few positive comments about the support, with some users praising the responsiveness and helpfulness of the customer service team. These positive experiences, however, were significantly outnumbered by the negative ones. In conclusion, the support experience for this sports betting app appears to be largely negative, with a small number of positive experiences. The main areas for improvement are the responsiveness and effectiveness of the customer service team, as well as the functionality of the app itself.
Who's Got Better Security?
BetMGM Security
For BetMGM, their security framework includes licensing across all active states, employing AES, HTTPS, and SSL encryption for data protection, advanced intrusion detection systems for server security, mandatory two-factor authentication, regular security audits, and strict data privacy policies.
DraftKings Security
DraftKings ensures security through state-specific licensing, SSL encryption for data safety, strong two-factor authentication, visible web safety indicators like padlock icons, and a comprehensive security program, although it does not disclose specific firewall or defense details.
Odds Comparison
In our odds comparison section, we evaluate the betting lines and odds offered by BetMGM and DraftKings. This analysis aims to provide insights into which platform might offer more favorable conditions for various sports and events.
Game | BetMGM | DraftKings |
76ers vs. Knicks | 3.20 (1.36) | +210 (-258) |
Rangers vs. Hurricanes | O 6 (2.00) | U 6 (1.83) | O 6 (+1.05) | U 6 (-125) |
Arsenal vs.FC Porto | O 3.5 (2.30) | U 3.5 (1.55) | O 3.5 (+275) | U 3.5 (-3.99) |
Which Sportsbook is More Responsible?
DraftKings
DraftKings emphasizes the importance of responsible gaming by providing various tools and resources aimed at promoting safer gambling practices. Their approach includes:
- Limit-Setting Tools: These tools allow users to set daily, weekly, or monthly limits on their deposits and spending, offering a proactive way to manage gaming activity and prevent excessive gambling.
- Cool-Off Periods: DraftKings offers the option for users to take a break from their accounts for both short and extended periods, which is beneficial for self-regulation and preventing gambling addiction.
- Self-Exclusion: This feature enables players who recognize they have a gambling problem to voluntarily exclude themselves from the platform, thus preventing further gaming activities.
- DK Safer Play: A specialized website dedicated to responsible gambling, DK Safer Play provides valuable information, quizzes, and assistance for addressing gambling-related issues.
- Opt-Out Program: Users can unsubscribe from marketing communications, which helps reduce gambling temptations, through their account settings or by contacting support.
BetMGM
BetMGM, in partnership with the American Gaming Association, underscores the significance of responsible gambling with a comprehensive set of tools:
- Deposit and Spend Limits: Users can set limits on their deposits and bets over daily, weekly, or monthly periods, which aids in managing gambling habits.
- Daily Time Limit: This tool helps users control the total amount of time spent on gaming, from sign-in to sign-out, encouraging shorter gaming sessions.
- Cool Off Time Limit: Offers users the option to take a break for periods ranging from 3 to 180 days, which can help with self-regulation.
- Self-Exclusion: Similar to DraftKings, this allows users to exclude themselves from betting on all BetMGM platforms for a specified duration, aiding in the fight against gambling addiction.
- Reality Check Reminders: Periodic reminders are sent to users to evaluate their gaming time, promoting awareness and responsible gambling behavior.
- Account Closure: Users have the option to temporarily or permanently close their account, which can be a decisive step for those seeking to stop gambling.
- Gaming History Review: This feature enables users to review and assess their gaming behavior, offering insights into their gambling patterns and potential issues.
Both DraftKings and BetMGM offer a comprehensive suite of tools designed to promote responsible gambling. Each platform provides limit-setting features, self-exclusion options, and resources for individuals seeking help with gambling issues.
Final Thoughts
In comparing BetMGM and DraftKings, one observes distinct characteristics and offerings that define each sportsbook. Both platforms have established a significant presence in the online betting industry, providing a comprehensive range of betting options across numerous sports and events. BetMGM, a collaboration between MGM Resorts International and Entain plc, launched its online platform in 2019, featuring a generous welcome bonus and a robust rewards program. DraftKings, transitioning from a daily fantasy sports platform to a full-fledged sportsbook, emphasizes user accessibility and a diverse array of betting markets.
The legal operation across over 20 states and in Ontario, Canada for both sportsbooks highlights their widespread appeal and compliance with regulatory standards. They offer comparable services in terms of mobile app functionality, payment methods, and customer support, ensuring a user-friendly betting experience. The responsible gambling tools provided by both BetMGM and DraftKings underscore their commitment to safer gambling practices, with each platform offering various mechanisms for self-regulation and support.
In summary, BetMGM and DraftKings each bring unique features and services to the table, catering to a wide audience of bettors with their respective strengths in bonuses, betting options, and user experience.