Unique Pointsbetting System
PointsBet Pros & Cons
What Users Say About Their Overall Experience
PointsBet Sportsbook's user reviews present a spectrum of opinions, highlighting both strengths and areas needing improvement across odds, functionality, payments & withdrawals, market coverage, support, and bonuses.
Odds & Pricing
A significant number of users are unhappy with the sportsbook's odds and pricing, feeling it's uncompetitive and costly compared to others. There are also complaints about unfavorable changes in odds and payouts, and some users report betting limitations after winning streaks.
Functionality & User Experience
While the sportsbook is applauded by some for its user-friendly interface, the majority are dissatisfied with functionality and user experience. Common pains include technical glitches, slow loading, and frequent disconnections.
Payments & Withdrawals
Experiences with payments and withdrawals vary. Some users have positive feedback about the process, but many encounter problems related to performance, customer service, and promotional aspects.
Market Coverage
Market coverage receives mixed reactions. Some users appreciate the wide range of betting options, while others are frustrated with poor odds, restricted betting choices, and limited game availability for betting.
Support
The support team's performance is inconsistent. While there are instances of positive interactions, many users feel the need for better communication, more honest promotion practices, and more efficient technical support.
Bonuses & Promotions
User experiences with bonuses and promotions are varied. Some find them satisfactory, but there's a clear call for more reliability and better customer service in this aspect.
Conclusion
In order for PointsBet Sportsbook to enhance overall user satisfaction, it must address issues in odds fairness, app functionality, transaction processes, market coverage, customer support, and bonus management.
Worse online casino ever. I have deposited $1000s and after playing games for a bit about the time it would be to win a bonus or what not the game will give u an error n kick you out. I've played lots of online casino and yea you lose some but not like pointsbet. You will never win. Definitely use one of the many Michigan online casinos that actually pay
This is the worst online casino app ever. I bet 400.00 on 8 different games. $3.00-6.00 bets. didn't hit anything. STAY AWAY!!!!! Stick with fan duel and ceasurs sports casino.
Hobble ever
Key Statistics & Features
Feature | Detail |
---|---|
Founded | 2017 |
Online Since (U.S) | 2019 |
Headquarters | U.S. in Denver, Colorado |
Welcome Offer | Up to $1,000 in Bonus Bets with PointsBet Second Chance |
Min. Deposit | $10 |
PointsBet Betting App | iOS & Android |
Desktop | Yes |
Withdrawal Time | ~1-5 days |
Payment Methods | Visa, Mastercard, online banking (powered by Trustly), eCheck and PayNearMe. |
Customer Support | 24/7 Live Chat, Email, Phone, Social Media |
Leagues | 20+ NFL, NBA, NHL, MLB, etc. |
Available | CO, IL, IN, IA, KS, LA, MD, MI, NJ, NY, OH, PA, VA, WV, Ontario |
PointsBet Bonuses
PointsBet Refer-a-Friend
PointsBet Rewards
Bonuses User Reviews
The overall user experience with bonuses and promotions on the sports betting app is quite varied. A significant portion of users, approximately 40%, have expressed dissatisfaction, citing issues such as unfulfilled promo codes, non-payment of bonuses, and the removal of earned rewards without prior notification. These users also reported that despite engaging with customer service, their issues were not resolved satisfactorily.Conversely, around 60% of users have had a positive experience with the app's bonuses and promotions. They appreciated the free bets offered, often without any hidden conditions. The points betting system was also commended for its lucrative bonuses. These users also noted that the app offers decent promotions and that the bonus was readily available.However, a few users expressed a desire for larger free bets and more frequent promotional offers. They also suggested that the app could improve by offering better customer service and ensuring that promotions work as advertised. In conclusion, while the app has some strong points in terms of bonuses and promotions, there is a clear need for improvement in terms of reliability and customer service.
if I could give 0 stars I would as I signed up with this company just because I wanted to see how the user face looked it was the only way I could see the user face was the sign app and then I didn't put money right away so when I finally was ready to go ahead and make my first deposit I couldn't even get the first deposit bonus so I tried to contact customer support and they couldn't even do it so I said we'll just close out my account and they said well I can't close it permanently All I can
Quick to take your money but drag their feet to pay off your winnings. talked to customer service several times for 3 days and still no payments. Not to mention that they don't payoff on promotions they run. This site is one that says you can cash out on a bet early but as soon as you do the transaction is suspended
Not good ..promo for Deposit $10 n play twenty 7 spin get 10 free spins ...never got the free spins.....not good
Where is PointsBet Legal?
PointsBet Sportsbook is present in various U.S. states, offering legal sports betting to residents within these jurisdictions. As of now, PointsBet can be accessed online in:
Colorado | Illinois | Indiana | Iowa | Kansas | Louisiana | Maryland | Michigan | New Jersey | New York | Ohio | Pennsylvania | Virginia | West Virginia | Ontario
Beyond these states, PointsBet has also secured a market access agreement in Texas in partnership with Major League Soccer’s Austin FC. Internationally, it expanded its reach by launching in Ontario, Canada's regulated iGaming market in April 2022.
Please be advised that to wager on PointsBet, individuals need to be 21 years of age or older. The platform mandates verification of age, residency, geo-locate, and other relevant details during the sign-up process.
User Experience
The PointsBet website utilizes a black, white, and red color scheme. The homepage displays various options in a structured layout. The website features navigational menus that are structured for clarity. A footer sitemap menu is also available, listing the different sections of the platform for user reference.
How to Sign Up at PointsBet
The registration process at PointsBet Sportsbook is straightforward and similar to the other sign-up processes across the industry.
- Navigate to PointsBet Website: Open your web browser and go to the PointsBet website.
- Download the App (Optional): If preferred, download the PointsBet app from the website for a desktop version, though this step is optional for desktop users.
- Welcome Screen: Upon visiting the site, you'll encounter the welcome screen, often featuring the PointsBet Welcome Bonus offer. Look for the 'Sign Up' button, typically red.
- Enter Personal Details: Select your state and fill in personal details such as full name, date of birth, address, phone number, email, and the last four digits of your social security number.
- Create Account: Set up a username and password to secure your account.
- Verification of Information: PointsBet will require verification of the information provided. Make sure the details match your official identification documents like a driver's license or passport.
- First Deposit: Choose from various banking methods for your first deposit, including online bank transfers, debit cards, PointsBet Mastercard, and PayPal. Additional options like Checks and PayNearMe are also available. Enter any promo code you have at this stage.
- Place Your First Bet: Use the website's homepage to find shortcuts to popular, upcoming, or live events, or navigate through the menu for more sports betting options. Select your bet, input the amount, and confirm your wager.
- Confirmation and Start Betting: Once these steps are completed, you'll receive a confirmation and your account will be verified, enabling you to start betting.
PointsBet Betting Apps
PointsBet Betting Apps Overview
The PointsBet mobile betting app, compatible with both iOS and Android, provides a straightforward platform for sports betting. For iOS, it's available on the App Store, while Android users must download it directly from the PointsBet website. The app requires iOS 8.0 or higher for Apple devices and Android 8.0 or later for Android devices. It features an interface with a visually appealing design, ensuring seamless navigation between different betting options.
PointsBet's unique PointsBetting system offers a high-risk, high-reward wagering experience, aside from traditional betting options. The app also supports various sports markets, including in-play betting, and live streaming for selected races. Secure payment methods for deposits and withdrawals are available, though they vary by state.
The app uses GeoComply for location verification, ensuring compliance with state regulations. Users can stay informed about new features and offers through push notifications. The app's performance is optimized to provide a glitch-free experience, crucial for betting on the go.
Sports & Leagues at PointsBet
Betting Markets
PointsBet provides a range of betting markets, catering to various preferences among sports bettors. This range encompasses traditional betting types as well as specific formats unique to PointsBet.
Bet Type | PointsBet Offers |
---|---|
Moneyline | ✓ |
Point Spread | ✓ |
Over/Under (Totals) | ✓ |
Props (team/player/score) | ✓ |
Futures | ✓ |
Parlays | ✓ |
Same Game Parlays | ✓ |
Live In-Play Betting | ✓ |
Asian Handicap | ✓ |
Half-time/Full-time | ✓ |
Outrights | ✓ |
Accumulators | ✓ |
Name a Bet (you name it they price it) | ✓ |
PointsBetting system | ✓ |
What Users Say About PointsBet Markets
After analyzing the reviews, it's clear that users have mixed feelings about the market coverage of this sports betting app. A significant number of users expressed dissatisfaction with the app's market coverage, citing issues such as poor odds, restrictive betting options, and limited availability of games for betting. Some users also reported technical issues that affected their betting experience, such as slow decision times, games disappearing from the book, and errors when trying to place bets. On the other hand, a few users praised the app for its wide range of betting options and easy-to-use interface. They appreciated the ability to place different types of bets and the expanding selection of casino games. However, it's worth noting that the negative comments outweigh the positive ones, with a majority of users expressing frustration with the app's market coverage. Users also reported poor customer service and issues with withdrawals, which further impacted their overall experience. In conclusion, while the app does have some redeeming features, it seems that improvements are needed in terms of market coverage, technical performance, and customer service to enhance the user experience.
This is the worst Sportsbook I ever used. They blatantly cheat. They'll show you wrong scores to try to get you to cashout early. When you're actually doing good in a game they'll stop tracking the game altogether leaving all cashout offers suspended. Their instant withdrawals take 24 hours. slower than every other Sportsbook. Their customer service is bots. All around garbage.
This app is a rip off they charge more than any other sports betting app and up charge when you place bets everytime.The options of bets are bleek and The customer service is horrible.
My favorite app of any of them. One thing I would love to see is a new bet type. Called Betting Collective. or basically allows you to make the exact same bet with friends. on the same ticket and each person or leg can put in however much they want. So let's say there is a 5 leg parlay. 4 people can bet together on the same slip. each on contribute $25 and the entire bet is worth $100 at whatever the odds are. Then you all root together as the games are played.
Odds Overview
PointsBet offers odds that are mainly aligned with other online sportsbooks. They do, however have some markets that implement a NO JUICE® feature, which signifies bets with a 0% margin, usually centered around +100 spreads. The availability of NO JUICE® bets, whether on fixed odds or parlays, is determined by PointsBet's trading team. Bettors can find these specific markets highlighted in the platform's featured section for eligible games or within the Quick Parlay tab. It's advisable to check for these offerings 48 hours before game commencement.
Here is how PointsBet matches up against the competition:
Event/Match | PointsBet Odds | DraftKings Odds | ESPN BET Odds | FanDuel Odds |
SF 49ers vs KC Chiefs Moneyline | -125 +108 | -120 +100 | -120 Even | -126 +108 |
Blue Jackets vs. Blues Moneyline | -145 -170 | -142 -172 | -145 -170 | -142 -172 |
Tyson Fury vs. Oleksandr Usyk | -138 +108 | -140 +110 | -130 Even | -138 +108 |
What Users Say About PointsBet Odds
After analyzing the reviews, it's clear that the majority of users have had a negative experience with the sports betting app, particularly in relation to odds and pricing. Many users have expressed dissatisfaction with the odds offered, stating that they are not competitive compared to other platforms. Some users have also reported that the app changes the odds unfavorably and restrictively, which has led to a loss of trust.A significant number of users have complained about the app's pricing, stating that it charges more than other sports betting apps. They also mentioned that the app often changes the payout just before a bet is placed, which has led to frustration and disappointment. Several users have also reported issues with the app's bonus features and promotions. They claim that the app has removed daily odds boosters and that the promotions offered are either useless or non-existent. Furthermore, a few users have reported that the app limits the amount they can bet once they start winning, which has led to a negative betting experience. On the other hand, a small number of users have had a positive experience with the app, praising its layout and the number of free bets offered. However, these positive reviews are significantly outnumbered by the negative ones.In conclusion, the majority of users are dissatisfied with the odds and pricing offered by the sports betting app. They feel that the app is not competitive, charges more than other apps, and changes the odds and payouts unfavorably. The app's bonus features and promotions have also been criticized, and some users have reported that the app limits their betting once they start winning.
Worse online casino ever. I have deposited $1000s and after playing games for a bit about the time it would be to win a bonus or what not the game will give u an error n kick you out. I've played lots of online casino and yea you lose some but not like pointsbet. You will never win. Definitely use one of the many Michigan online casinos that actually pay
This is the worst online casino app ever. I bet 400.00 on 8 different games. $3.00-6.00 bets. didn't hit anything. STAY AWAY!!!!! Stick with fan duel and ceasurs sports casino.
If they wouldn't have rejected a bet to then change the odds to a more unfavorable odds then I wouldn't have wasted my time giving them a 1 star review. I will take my money elsewhere if you want to change odds on me!
Payments & Withdrawals
The PointsBet Sportsbook banking section offers a range of payment methods, catering to diverse preferences and requirements of its users. These options are designed to facilitate easy and secure transactions for both deposits and withdrawals. The platform ensures that users have access to commonly used payment solutions, maintaining both convenience and reliability in financial operations. This flexibility in banking methods underscores PointsBet's commitment to providing a user-friendly and efficient betting experience.
Name | Deposit | Withdraw | ||||
---|---|---|---|---|---|---|
Time | Min | Fee | Time | Max | Fee | |
VISA | 0-1 day | $1 | 2% | 2-7 days | $50000 | 2% |
Mastercard | 0-1 day | $1 | 2% | 2-7 days | $50000 | 2% |
Discover | 0-1 day | $1 | 2.8% | N/A | N/A | N/A |
Trustly | 0-2 days | $10 | 1.5% | 2-5 days | $100000 | 1.5% |
ACH/eCHECK | 0-1 day | $10 | 0% | N/A | N/A | N/A |
Paynearme | 0-2 days | $10 | 0% | N/A | N/A | N/A |
Cash at Cage | Instant | $0 | 0% | 0-2 days | $100000 | N/A |
Cash at Bally's Atlantic City Hotel & Casino | 0-1 day | $10 | 0% | 0-2 days | $100000 | N/A |
Cash at Catfish Bend Casino | 0-1 day | $10 | 0% | 0-2 days | $100000 | N/A |
Cash at Meadowlands Racetrack | 0-1 day | $10 | 0% | 0-2 days | $50000 | N/A |
American Express | Instant | $1 | 2% | 1-5 days | $50000 | 2% |
Bank Wire Transfer | 0-1 day | $10 | 0% | 1-7 days | $50000 | N/A |
Debit Cards | 0-1 day | $1 | 0.76% | N/A | N/A | N/A |
What Users Say About PointsBet Banking Options
The reviews about the sports betting app's cashiering experience are varied, with a number of users expressing both satisfaction and dissatisfaction. A significant portion of users have reported issues with the app's performance during live betting, which has led to lost money due to freezing and bets not being cashed out. Some users have also reported that the app is slow and prone to glitches, which has negatively impacted their betting experience. A common complaint among users is the app's customer service, which is often described as unhelpful and difficult to deal with, especially when it comes to withdrawing winnings. There are also reports of accounts being closed without explanation after users won large amounts of money. On the other hand, some users have praised the app for its range of bets and promotions, as well as its customer service. They have also appreciated the ease of deposit and withdrawal, although some have noted that withdrawal times can be lengthy. In terms of promotions, some users have expressed dissatisfaction with the quality and availability of free bets and bonuses. Some have reported that they were unable to use free bets, while others have complained that their access to promotions was restricted after they started winning. Overall, while some users have had a positive experience with the app's cashiering process, many have encountered issues with the app's performance, customer service, and promotions. This suggests that while the app has potential, there are significant areas for improvement in terms of cashiering.
Quick to take your money but drag their feet to pay off your winnings. talked to customer service several times for 3 days and still no payments. Not to mention that they don't payoff on promotions they run. This site is one that says you can cash out on a bet early but as soon as you do the transaction is suspended
This is the worst Sportsbook I ever used. They blatantly cheat. They'll show you wrong scores to try to get you to cashout early. When you're actually doing good in a game they'll stop tracking the game altogether leaving all cashout offers suspended. Their instant withdrawals take 24 hours. slower than every other Sportsbook. Their customer service is bots. All around garbage.
This app is a rip off they charge more than any other sports betting app and up charge when you place bets everytime.The options of bets are bleek and The customer service is horrible.
Customer Support
After a thorough analysis of PointsBet's customer support system, we've compiled a detailed review of its efficiency, responsiveness, and overall quality. Here's an unbiased summary of our findings:
- Speed and Effectiveness: We reached out to PointsBet's customer support at various intervals during the day and night. Our inquiries encompassed a spectrum of topics, from technical difficulties to questions about sports and withdrawal concerns. The support team displayed a commendable level of professionalism and genuine concern in assisting us.
- Live Chat: To engage in a live chat session, simply activate the live chat feature on their site. PointsBet's Live Chat operates 24/7, ensuring users can always find help, with the exception of PA where it's available from 10am-10pm EST. Transitioning from the automated chatbot greeting to a real human agent was seamless and intuitive.
- Agent Interaction: For a comprehensive understanding of their support quality, we initiated a 'day in the life' experiment. This involved initiating live chat sessions at four different times throughout the day, sending a series of five messages during each session.
Time | Average Response Time |
---|---|
6:00 am ET | 2 minutes 45 seconds |
11:00 am ET | 3 minutes 50 seconds |
5:00 pm ET | 4 minutes 10 seconds |
9:00 pm ET | 4 minutes 50 seconds |
- Social Media: PointsBet actively engages on multiple social media platforms. A dedicated team oversees these channels and does respond to direct message inquiries. Although they don't specify their operating hours on social media, from the messages we sent, the average response time was approximately 1 hour and 30 minutes. Social Media links: Twitter | Instagram
Contact PointsBet Customer Support
Customer Support User Reviews
After carefully reviewing the feedback, it's evident that the sports betting app's support has received a mixed response from its users. A significant number of users have expressed dissatisfaction, particularly with issues such as unfulfilled promotions, difficulties in placing bets, and problems with withdrawals. Users have reported a lack of clear and direct responses from the support team, with some even accusing the app of false advertising and not honoring sign-up offers. Complaints about the app limiting bet amounts and closing accounts without clear explanations were also prevalent.On the flip side, a handful of users have had positive experiences with the app's customer service. They commended the quick resolution of issues and the friendly demeanor of the customer service team. Some users also appreciated the straightforward withdrawal process and the promptness of the bonus.In conclusion, while there are some positive aspects to the app's customer service, the majority of users have had negative experiences. The app's support team needs to improve their communication and transparency, honor their promotions, and provide more efficient assistance to users facing technical issues.
Absolutely trash!!!... support is worthless.
if I could give 0 stars I would as I signed up with this company just because I wanted to see how the user face looked it was the only way I could see the user face was the sign app and then I didn't put money right away so when I finally was ready to go ahead and make my first deposit I couldn't even get the first deposit bonus so I tried to contact customer support and they couldn't even do it so I said we'll just close out my account and they said well I can't close it permanently All I can
Quick to take your money but drag their feet to pay off your winnings. talked to customer service several times for 3 days and still no payments. Not to mention that they don't payoff on promotions they run. This site is one that says you can cash out on a bet early but as soon as you do the transaction is suspended
PointsBet Online Casino
PointsBet has integrated live casino games on its platform, both on its mobile app and website. This feature is available to users in specific states, including New Jersey, Michigan, Pennsylvania, and West Virginia. The range of games includes blackjack, American roulette, three-card poker, ultimate Texas hold 'em, and speed baccarat. The platform also offers non-live table games and slot options.
Additional Features
Feature | Description |
---|---|
Live Betting | PointsBet offers in-play betting, including 'Lightning Bets' for wagers on individual plays in sports like NFL, NBA, college basketball, and soccer. |
PointsBetting | Exclusive to PointsBet in the U.S., this betting format's outcome depends on the margin of victory or defeat in specific fixed-odds markets. |
Live Streaming | Live streaming is available for select sports events, including tennis, soccer, volleyball, table tennis, and esports. |
Early Cash Out | This option allows users to settle certain bets before an event concludes, with applicable markets identified on the platform. |
Live Same-Game Parlay | For NFL and NBA games, users can create live in-game parlays, with the platform also supporting regular same-game parlays for various sports. |
No Juice Bets | PointsBet offers bets with zero or reduced juice, eliminating the standard 10% commission, leading to more favorable odds for bettors. |
Responsible Gambling
PointsBet emphasizes responsible gambling, urging users to see it as a recreational activity and not a means to generate income or repay debts. They stress that some individuals might face challenges with gambling addiction and provide multiple resources to help identify and deal with problem gambling.
Key Feature | Description |
---|---|
Immediate Assistance | Urges those needing urgent help to contact 1-800-GAMBLER or the Council on Compulsive Gambling of New Jersey. |
Useful Guidelines | Provides guidelines for a controlled gambling experience, including setting limits and monitoring time spent. |
Problem Gambling Recognition | Offers information on recognizing and understanding gambling problems, sourced from authoritative entities. |
Support | Recommends helplines and organizations like Gamblers Anonymous and the 988 Suicide & Crisis Lifeline for help. |
Self-Regulation Tools | Includes tools for transaction tracking and setting deposit, wager, and time limits, along with cooling-off and self-exclusion options. |
Ad Limitations | Provides resources to limit online gambling-related ads and advises on app management during self-exclusion periods. |
Child Protection | Emphasizes age restrictions and advises on preventing underage gambling access. |
Training and Awareness | Ensures staff training in recognizing and addressing gambling issues and promises prompt response to responsible gambling inquiries. |
Informed Betting | Offers transparent information on odds, dividends, and bet type rules. |
Privacy and Blocking Software | Asserts compliance with privacy laws and suggests using blocking software like Gamban and Betblocker. |
Security and Licensing
PointsBet Sportsbook prioritizes the security and privacy of its users. The following table details the various data protection and security measures implemented by PointsBet to ensure a safe and secure online betting experience.
Data Security Feature | Description |
---|---|
TLS Encryption | PointsBet uses TLS (Transport Layer Security) encryption to protect user data during transmission. |
Web Safety | The presence of a padlock icon in the PointsBet website's address bar indicates TLS encryption for data privacy. |
System Defense | Advanced firewall systems are in place to shield servers from unauthorized access and cyber threats. |
Certified Security Measures | PointsBet's Information Security Management System (ISMS) is ISO/IEC 27001:2013 certified, ensuring data confidentiality, integrity, and availability. |
Two-Factor Authentication (2FA) | An extra layer of security through 2FA, requiring secondary device or method verification for account access. |
Regular Security Audits | Periodic audits assess the effectiveness of security measures against industry standards and best practices. |
Anti-Fraud Systems | Advanced systems are utilized to detect and prevent suspicious activities, enhancing user protection. |
Education
PointsBet offers an extensive educational framework designed to guide both novices and seasoned bettors. Covering foundational aspects of sports betting, users can explore topics ranging from basic betting terminology to intricate details of parlays and live betting. In addition to the sports betting fundamentals, PointsBet also provides information about account management, product features, and responsible gambling practices. This holistic approach ensures that members have a comprehensive understanding of the platform and its features, promoting informed betting decisions. Whether someone is just starting out or looking to enhance their sportsbook knowledge, PointsBet's educational resources cater to a wide spectrum of learning needs.
Final Thoughts
Our review of PointsBet Sportsbook presents an objective overview of its features and services. PointsBet offers a PointsBetting system, a distinct form of betting that varies from traditional fixed-odds bets. The platform's usability is facilitated by an intuitive website and mobile app design, compatible with both iOS and Android devices. Features such as live streaming and in-play betting are available, along with a variety of payment options for user transactions.
Security is a significant focus for PointsBet, as evidenced by its implementation of TLS encryption, firewalls, regular security audits, and two-factor authentication. These measures are in place to protect user data and transactions.
PointsBet also provides resources for responsible gambling, including contacts for immediate assistance and tools for self-regulation. The platform's commitment to responsible gambling is reflected in its various support and prevention resources.
In conclusion, PointsBet Sportsbook offers a range of features including a unique betting option, a user-friendly interface, and robust security measures, alongside a commitment to responsible gambling practices.
About PointsBet
PointsBet, originating from Australia, marked its entry into the U.S. market in 2019. Since its launch, it has established a presence in numerous regulated states.
In a significant business move in May 2023, PointsBet declared its intention to divest its U.S. operations to Fanatics Betting and Gaming. The deal was settled at $225 million. This decision came despite a notable offer from another industry player, DraftKings. By June 30, 2023, the proposed sale received the nod from PointsBet shareholders in Australia. The agreement includes the transfer of various assets, encompassing PointsBet’s U.S. sports wagering, advance deposit wagering, iCasino, Banach technology, and a technology platform license.
As the company undergoes its rebranding phase to "PointsBet: A Fanatics Experience", current and prospective users might observe modifications in the platform and its offerings.